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Legal

Terms & Conditions

Last updated: 10 June 2025  |  Effective: 10 June 2025

1. Definitions

2. Acceptance

By using this website or by leaving a watch for service, you confirm that you are at least 18 years old and that you have the capacity to enter into a binding agreement. If you are acting on behalf of another person, you confirm that you are authorised to do so.

3. Service Description

Mainspring offers three watch service tiers: the Everyday Service Package, the Vintage Refresh, and the Collector's Restoration. Full descriptions of each service are available on the Solutions page of this website. All services are performed at our workshop in Bangkok. We do not currently offer a postal or courier collection service.

Services are available to clients physically present in Thailand. Requests from outside Thailand may be considered on an individual basis and are subject to prior agreement.

4. Enquiries and Quotations

Submitting an enquiry through this website does not constitute a binding service agreement. An agreement is formed only when we provide a written service quotation and you accept it in person or in writing. Any work outside the agreed scope requires your express approval before it is carried out.

5. Your Responsibilities

When leaving a watch for service, you confirm that:

6. Pricing and Payment

All prices are quoted in Thai Baht (฿) and include applicable taxes. Starting prices for each service tier are published on this website. These represent the standard scope; additional work required beyond the agreed scope will be quoted separately and requires your approval before proceeding.

Payment is due in full on collection of the watch. We accept cash and major credit cards. Payment details will be confirmed at the time of the service agreement.

Cancellations

If you wish to cancel a service before work has commenced, you may do so by contacting us directly. Where work has already commenced, you will be responsible for the cost of work completed to the point of cancellation and any parts already sourced on your behalf.

7. Intellectual Property

All content on this website — including text, design, and imagery — is owned by or licensed to Mainspring. You may not reproduce, distribute, or adapt any website content without our prior written permission. Your use of this website grants you a limited, non-transferable right to access it for personal, non-commercial purposes only.

8. Disclaimers

We carry out all services with reasonable skill and care. However, all watches and movements are different, and outcomes can vary. We do not promise specific timing accuracy results or that a service will resolve all existing issues with a watch's movement. We will discuss our assessment with you and set realistic expectations before work begins.

This website is provided on an "as is" basis. We do not guarantee that it will be free from errors or available at all times.

9. Limitation of Liability

To the extent permitted by Thai law, Mainspring's total liability to you in connection with any service shall not exceed the amount paid by you for that service. We exclude liability for indirect, consequential, or special losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law.

10. Loss or Damage

We take reasonable precautions to safeguard every watch in our care, including secure storage, intake photography, and limited staff access. In the unlikely event of loss or damage caused by our negligence, our liability will be assessed on a case-by-case basis. We strongly recommend that clients with high-value pieces check whether their own insurance covers items in the care of a third-party service provider.

11. Uncollected Watches

If a watch is not collected within 90 days of notification that the service is complete, and we have made reasonable efforts to contact you, we reserve the right to take steps to recover unpaid service charges. We will provide written notice before taking any further action.

12. Governing Law and Disputes

These terms are governed by the laws of Thailand. We encourage clients to raise any concerns with us directly at [email protected] before pursuing formal dispute resolution. If a dispute cannot be resolved informally, it will be subject to the jurisdiction of the Thai courts.

13. Changes to These Terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website or services after changes constitutes acceptance of the updated terms.

14. Contact